Returns: All products offered in www.modneli.com may be returned within 14 days of receiving the order. The item has to be sent back in its original state, unused and clean, with all of its tags intact, free of any smells such as lotions, perfumes, etc.. Please fill out the refund form, return products packed safely and please write us the invoice number. The address for returns: Donelaičio g. 27, Kaunas, LT- 44240, Lithuania. The money will be returned for you in 10 working days after receiving products. Due to the nature of products offered in www.modneli.com and with accordance to existing laws, custom made items - meaning any item made according to particular requirements of the client or adjusted to meet his or her individual needs - cannot be returned. If in doubt, do not hesitate to contact before placing the order. Last sale products (more than 50% discount) are not returnable.